If you lose your SRD R350 SMS code (the PIN or voucher used for Cash Send or collecting your payment at a retailer or ATM), it is important to take action to recover or resend the code. Here’s what you can do:
Steps to Take if You Lose Your SRD SMS Code
1. Wait for the Next Payment Cycle
If you lose the SMS code before you have collected your payment, don’t worry. SASSA typically resends a new SMS code in the following payment cycle. You won’t lose your payment; it will just be delayed until the next batch of payments is processed.
In the next payment cycle, you will receive a new SMS code for that payment.
2. Check Your Phone for Old Messages
Sometimes, the SMS with the voucher or PIN might be saved in your phone’s message inbox, but it’s easy to miss or forget.
Check your message history, especially from the same number that typically sends your SRD payment notifications.
3. Contact SASSA
You can contact SASSA for assistance with retrieving your lost SMS code. Here are ways to get help:
SASSA Call Centre: Call the toll-free number 0800 60 10 11 to explain your situation and ask them to resend the code.
Visit a SASSA Office: If you cannot resolve the issue by phone, visiting your nearest SASSA office may help you retrieve the code.
4. Ensure Your Contact Information is Correct
If you frequently lose your SMS code or have trouble receiving it, check if your phone number is correctly registered with SASSA. You can update your phone number on the SASSA SRD website.
Update Your Details: Look for the section where you can update your personal details, including your phone number.
Receive a Confirmation SMS: Make sure the new phone number is linked to your application for future payments.
Important Notes
SMS Expiration: The Cash Send or voucher PIN usually has an expiration date. If the code is not used within the specified period, it may no longer be valid, and you’ll need to wait for the next cycle or contact SASSA for assistance.
Don’t Share Your Code: Keep your SRD SMS code private to avoid any potential misuse by others.
Frequently Asked Questions
You can wait for the next payment cycle to receive a new code, check your phone for old messages, or contact SASSA for assistance.
Yes, your payment will be delayed but not lost. SASSA typically resends a new SMS code in the next payment cycle.
You can call the SASSA toll-free number at 0800 60 10 11 or visit your nearest SASSA office for assistance.
Visit the SASSA SRD website, update your phone number under the “Update Your Details” section, and ensure the new number is linked to your application.
If the code expires, you will need to wait for the next payment cycle or contact SASSA to resend a valid code.
No, it’s important to keep your SMS code private to avoid misuse. Do not share it with anyone.
SASSA generally resends a new SMS code in the next payment cycle, so you may have to wait for the next batch of payments.
The expiration period varies, but typically the code must be used within a specified time frame. If it expires, you can request a new code in the next cycle.
You can verify your registered phone number by visiting the SASSA SRD website and reviewing your personal details.
If you still have the old message, you may be able to use it before it expires. Otherwise, you will need to wait for a new code in the next cycle.
Conclusion
If you lose your SRD SMS code, you can wait for the next payment cycle to receive a new one, check your phone for the old message, or contact SASSA to have the code resent. Ensure that your phone number is correctly registered with SASSA to avoid future issues.
